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  • The Digital Transformation innovates the automotive sector

    Businesses digital transformation is not something abstract: it will affect your daily life, both from the business point of view and the customers’. The coin is the same: the digitalization; we are the two sides of the coin which, from time to time, will be  playing a different role. According to the survey entitled “Predicts 2019: Digital Drives a Paradigm Shift in Application Services”, published by Gartner, by 2021, that is to say less than two years from now, 15% of all interactions of the customer service will be handled exclusively by AI. We are talking about a 400% increase against 2017. Moreover, a research by Accenture has revealed that 76% of companies is currently investing in technology, and more…

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  • La Digital Transformation innova l’automotive

    La digitalizzazione delle attività non è un qualcosa di astratto: inciderà sulla nostra quotidianità, sia che ci troviamo dal lato business che su quello del cliente. La moneta è la stessa: il profilo è il digitale, le due facce siamo noi che, di volta in volta, la viviamo da un piano e dall’altro. Secondo lo studio “Predicts 2019: Digital Drives a Paradigm Shift in Application Services”, condotto da Gartner, entro il 2021, ossia tra meno di due anni, il 15% di tutte le interazioni del servizio clienti sarà gestito esclusivamente dall’Intelligenza Artificiale. Si parla di un aumento del 400% rispetto al 2017. Di più: una ricerca di Accenture evidenzia che il 76% delle aziende sta investendo in tecnologia. Non una…

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  • Digital Transformation: tourism is going to be hyper-personalized

    Since 1990 tourism has never slowed down and has recorded an annual growth of 7%. If thirty years ago travelers were  about 400 millions all over the world, nowadays they are estimated to be 1,5 billions. We are therefore talking about a healthy market aiming at expanding even further thanks to the digital transformation (Digital transformation in the travel & tourism sector). The whole sector is heading towards the future thanks to the digital revolution which has brought about a 360 degree innovation: from the booking stage to the arrival on site, before and after, and especially in between the two. Such three phases are connected by a fil-rouge, a concept which is ruling several, different fields : personalization. Let’s analyze a few…

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  • Solid, the new invention of the creator of WWW

    Tim Berners-Lee’s name should sound familiar to everybody, like the one of a close relative. Indeed, if we can surf the net, chat, socialize online, shop online or play online, it is only thanks to him, since we are talking about the man who wrote the first server, the first client, the first http, the Html, the first website in the world and even created the World Wide Web definition! His career background being available online, we can move on to discuss what he is doing now. Born in 1955, he is a physicist, and, over the past 30 years, has been monitoring the evolution and development of its creature and he hasn’t liked it all. In his vision, the…

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  • Digital transformation: the e-leadership issue

    Human Resources are crucial for the digital transformation. I have just underlined this concept, but it is worth repeating it: choosing the right people for the different phases of development is fundamental. Technology is useful, essential even, however the human factor is, as well, especially when it comes to those managers who are expected to lead the transition. What I previously defined the “strategy of talent ” long-term internal staff who need requalification, updating and the freedom to express their full potential, but also specialized professionals who shall be hired to take advantage of their expertise in some specific sectors. And we are talking about many different professionals. The digital revolution doesn’t cancel jobs, it creates some new ones, usually…

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